Shipping & Delivery Policy

1. Fulfillment Warehouse: Goods are shipped directly from our warehouse in China to the destination country.

2. Order Processing Time: Orders will be packed and dispatched within 1–3 business days after payment confirmation (excluding weekends and local public holidays). For pre-order items, the specific lead time will be clearly stated on the product page.

3. Estimated Delivery Time: Standard delivery time for this region is 15–35 business days. Delivery timeframe is subject to customs clearance, flight schedules and last-mile local delivery, and is not guaranteed.

4. Customs Clearance & Duties: Upon arrival at the destination country, import duties, VAT and clearance fees shall be borne by the buyer. The buyer is obligated to cooperate with local customs authorities and provide required documentation for clearance.

5. Shipment Tracking: After dispatch, the tracking number and tracking link will be provided to the buyer for real-time parcel tracking.

6. Lost or Damaged Parcels: Delivery is deemed completed once the parcel shows "delivered". In case of loss or severe damage during transit, the buyer must submit supporting documents within 7 calendar days after the logistics status update. We will assist with investigation and negotiate a resolution.

7. Prohibited Items & Customs Inspection Risk: Parcels may be subject to customs inspection, which may extend delivery time. Such circumstances shall not constitute a breach of contract on our part.

8. Delivery Restrictions: We only ship to the target countries promoted on our website. Orders to other countries or regions are not supported for the time being.

HANDSTAND PANDA CO., LIMITED

 June 15, 2026