Return & Refund Policy

This policy applies to all apparel products sold via our official website.

1. Return window: Return requests must be submitted within 30 calendar days after delivery. Returns will not be accepted after this period for change-of-mind reasons.

2. Return requirements: Items must be unworn, unwashed, free of stains or damage, with original tags intact and in original packaging. We reserve the right to reject returns if goods are worn, altered or missing tags.

3. Change-of-mind returns (wrong size, not as expected):

Return shipping cost shall be borne by the buyer. Original shipping fee is non-refundable.

Buyers must contact our support email to get authorized return address before sending back items. Unauthorized returns will be rejected.

4. Defective items / wrong items shipped:

Buyers must provide photo evidence within 48 hours upon receipt. Once verified, we cover return freight, and offer exchange or full refund.

5. Refund timeline: After we receive and inspect the returned goods, refunds will be processed to the original payment method within 3–7 business days. Bank/processor processing may take an extra 5–10 working days.

6. Non-returnable items: Underwear, washed/damaged/stained goods, altered products, final-sale items marked clearly on product page.

7. Customs duties & taxes: Import duties and local clearance fees charged by destination customs are non-refundable for voluntary returns.

8. Communication: All return disputes shall be handled via our official support email.

HANDSTAND PANDA CO., LIMITED

2026.06.15